Terms & conditions

1. Who we are

These terms apply to websites and services provided by Notch Studio, Ireland ("we", "us"). "You" means the business or person we're working for. Questions: info@notchstudio.ie.

2. Quotes and what's included

Before we start, you get a fixed quote listing the package, pages, features and add-ons. It's valid for 30 days. The online quote builder gives an estimate only; the fixed quote is what you agree to.

If you ask for something that isn't in the quote, we'll tell you the cost before doing it, and only go ahead once you agree. Small extra work is charged at €75 an hour.

3. Payment

We send one invoice for the full project price, payable within 14 days by card or bank transfer. We're not currently registered for VAT, so no VAT is added to our prices. If that changes, we'll tell you before it affects any price you've already agreed.

Your website files, logins and full control of the site are handed over once the project invoice is paid in full. If an invoice is overdue, we'll send reminders and may pause work until it's paid. For business customers, we may also charge interest and compensation allowed under the European Communities (Late Payment in Commercial Transactions) Regulations 2012.

4. Timelines

Our timelines (for example 2–3 weeks for Launch) are estimates. They depend on you sending content, photos and feedback when needed. If we're waiting on you, the handover date moves by the same amount. A rush timeline costs an extra 25% and is only offered where it genuinely saves time.

5. Your part

You agree to give us accurate information, the text and images you want to use, and timely feedback. You confirm you have the right to use anything you send us, such as logos, photos and text.

6. Design changes

Each package includes rounds of design changes: 2 for Launch, 3 for Grow and 4 for Sell. Further changes, or changes after you've approved a design, may be charged as extra work.

7. Who owns the website

Once the project is paid in full, you own the design, the content we create for you and the code of your website. Some parts, such as fonts, plugins or stock photos, are licensed to you under their makers' own terms. We may show your website in our portfolio, unless you ask us not to.

8. Domains and hosting

Domains we register for you are registered in your name. After the first year, renewal costs €25 a year, or it's included if you're on a maintenance plan. If you choose "We build it", you're responsible for hosting and updating the site after handover.

9. Maintenance plans

If you choose "We build & maintain it", your monthly plan is collected by SEPA direct debit, starting on the day your site goes live. We'll tell you the amount and date at least 14 days before each payment. Each plan includes the hosting, updates, backups, monthly changes and support listed on our packages page; unused hours don't carry over.

You can cancel at any time with 30 days' notice. We'll help you move the site to your own hosting. You can also add a maintenance plan later.

10. Cancelling a project

You can cancel a project at any time by telling us in writing. You'll pay for the work done up to that point, based on the stage reached. We'll hand over the work completed once that's paid.

11. Liability

We build every website with care, but we can't guarantee it will always be available or free of errors, or that it will reach a particular position on Google. We aren't responsible for problems caused by third-party services, such as hosting providers, payment providers or plugins.

Our total liability to you is limited to the amount you paid us in the 12 months before the claim. We aren't liable for indirect losses, such as lost profits or lost data. Nothing in these terms limits liability that can't be limited by law.

12. Your data

We handle personal information as described in our privacy policy.

13. Changes and the law that applies

We may update these terms from time to time. Changes don't affect projects already agreed. These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction.